Terms & Conditions

All prices are exclusive of postage and packaging.

We cannot accept any errors or damages unless advised within 48 hours of receipt of your order.

All invoices must be paid prior to your order being sent.

No VAT will be applied to our prices.

Hot Mouse Ltd reserve the right to refuse an order or part of.

When your order  has been posted we will send you automatically an invitation to review your order.

Please allow a minimum of 2-3 working days from order to delivery for 2nd class post. For orders of 4 or more than please allow up to 5 working days, as we post via courier.

Please notify us if you have not received your order within 7 working days from the despatch date. We must be advised no later than 10 working days following this date, otherwise a replacement will not be sent.

Artwork and photos remains the property of Hot Mouse Ltd and must not be copied from this website.

We reserve the right to alter prices without prior notification.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

We do not cover any issues with customers computers or laptops.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We do not cover any issues with customers computers or laptops.

We do not cover the item if it has been used with another computer/laptops other than the item, has been designed for.

The Hot Mouse™ Product Warranty applies to all our products and protects the item for 12 months from the date of purchase. If we find a fault with your purchase, we are happy to replace it free of charge.

International postage must be paid for by the buyer (if applicable).

Your purchase may be cancelled within 7 days from the date of receipt of the item. Please let us know by email if you wish to cancel. Returns must include all original items undamaged, in re-saleable condition.

Return postage is not refundable.

The buyer is responsible for all costs incurred in returning products.

Items sold on this website are generally intended for normal personal use and not for resale or commercial use.